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shipping & Return policy


OUR SHIPPING POLICY: 

To make it simple all shipping is a flat rate of $8 

We use Canada Post to ship to all addresses in Canada and any USA customers.

You will receive an email that your order is shipped along with a tracking # for you, so you can anticipate the arrival of your new purchase and plan when you can wear you new item!

To ship any items Internationally we would like you to email us at:  customerservice@kelleyderrett.com. And we can discuss the best shipping options for you.


SHIPPING LEAD TIMES:

Shipping is between 3-5 days within Canada, possibly longer to locations in the USA (consider 5-10 days).

RETURN & EXCHANGE POLICY: 

Absolutely! We want you to be happy with the comfort, look and fit of your purchase.

However, merchandise must be returned within 14 days

Clothes and accessories must be in new, unworn condition without any scuffs, scratches, stains, or tears. If returned in an unacceptable condition you will be advised by email that may result in a return not processed.

Final Sale items may not be returned/exchanged.

Here is what you do:

STEP ONE: Email us at returns@kelleyderrett.com and tell us that you want to return a purchase.

STEP TWO: We will email you a RT# for your purchase, along with a quick questionnaire as to the reason why you want to return your purchase. We really want to know why you didn’t like something, Fit, Colour, Quality, Style….it helps us build our next collection and this is how you become part of our process.

Step Three:  Package your item(s) securely, in the original packaging if possible, or in another appropriate plastic envelope and affix your Canada Post label to the package. Take the package to your nearest Canada Post Office or Canada Post mailbox. NOTE: Make sure to peel off your tracking number from the Canada Post return label.

Please send all items you wish to return from an order in the same package

EXCHANGES:

If you wish to exchange your item for an alternative size or style, you must return it and purchase the new item separately. We will gladly ship your new merchandise at no extra cost to you. We will bill your credit card for the new merchandise and refund your credit card for returned merchandise as soon as we receive it

METHOD OF PAYMENT POLICY: 

We accept Visa, Mastercard, Amex via Paypal

Purchases made through the online store will be instantly charged to your provided credit card.  We are SSL certified which protects our customers sensitive information like your name, address, credit card #, password by encrypting the data during the transmission from your computer to our web server. Our SSL certificate is visible on our site.


KELLEY DERRET COLLECTION c 2016

                 Free Shipping with purchases over $100 (coupon Shipping at checkout)